Strategy, build & scale for emerging businesses and enterprises – clear, efficient and transparent.
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Contact us using the form or call: +49 176 20900332 or directly book an intro call.
Whether you are developing your first service concept or refining existing solutions, we help you create robust service structures that deliver measurable value - for your customers and your business.
Data-driven decision-making is at the core of our work. That’s why we begin by thoroughly analysing your business objectives, customer needs and operational realities. Based on these insights, we design a customer service strategy that aligns seamlessly with your brand values and long-term goals. Drawing on 18 years of experience, we partner with you to develop impactful, scalable and future-ready solutions - wherever you are today.
In-house, outsourced or hybrid models: we provide end-to-end support in building and developing your service organisation, from the initial tender process through to a successful go-live. Our international partner network enables us to combine cost efficiency with high service quality - creating solutions that are not only efficient, but truly effective.
Already running a customer service organisation and looking to optimise performance? Identified untapped potential but unsure how to turn insights into action? Get in touch! With the support of AI-enabled tools and qualified outsourcing partners, we help you enhance quality, efficiency and customer experience. Because excellent service should never be accidental.
We support you throughout the process, from developing a clear customer service strategy to successful implementation. Drawing on over 18 years of practical experience and a strong network of flexible, proven partners, we aim to provide your customers with compelling service experiences every day.
Current-state assessment, data & interviews. We identify pain points and define a realistic target picture.
Processes, tools, sourcing options. You get clear decision support.
We roll up our sleeves. Project setup, partner contracting & management, enablement, quality gates – until stable operations.
KPIs, QA, training & automation. We ensure sustainable performance and customer satisfaction.
Matthias Werlich is the mastermind behind DStratiCX Consulting. He has experience in both consulting and the strategic and operational management of customer service organisations within fast-paced companies and highly dynamic markets.
Geschäftsführer, DStratiCX Consulting UG
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